Exchange Policy

We check every order before it ships. If something still goes wrong, we will exchange it for you within 24 hours of delivery.

When we exchange a product

  • The product arrived damaged.
  • You received the wrong product.

Opening video is required

Please record a video while opening your parcel, starting from the sealed box until the product is fully out. Keep it uncut and unedited. We can only process an exchange when you send us this opening video.

How to request an exchange

  1. WhatsApp us at 0329 1144062 within 24 hours of delivery.
  2. Send your order number, a photo of the product and your opening video.
  3. Once we confirm the issue, we send you the correct or a new product.

Please note

  • Requests made more than 24 hours after delivery cannot be accepted.
  • Without an opening video we are unable to exchange the product.
  • For hygiene reasons, we do not exchange or take back products that arrived in good condition, including for change of mind.