Refund policy

We offer exchanges within 24 hours of delivery if the product arrived damaged or you received the wrong product. An exchange is only possible if you have an uncut video of opening the parcel, from the sealed box until the product is out. Message us on WhatsApp within 24 hours of delivery with your order number and the opening video. Once we confirm the issue, we send you the correct or a new product. Requests after 24 hours, or without an opening video, cannot be accepted. For hygiene reasons we do not exchange or take back products that arrived in good condition, including for change of mind.